Account and bookings
Accounts, sign-in, managing bookings
Choose Sign up, enter your email address and a password, then confirm your address using the link we email you. You can also end up with an account automatically if you verify your email while managing a booking as a guest - in that case sign in with a code sent to your email, or set a password later using “Forgot password”.
Sign in and open My bookings from the user menu. Each booking shows the hotel, dates, lead guest, guests, price and status (confirmed or cancelled), and confirmed bookings can be cancelled from there.
Yes. Open the cancellation link for the booking and verify the email address used at checkout with the six-digit code we send. The booking is then linked to that account and appears under My bookings. If you are already signed in with the same email, you can link it with one click, and we email you a notification whenever a booking is linked.
Choose “Forgot password?” on the login page and enter your email. If an account exists for that address, we send a reset link; open it and set a new password. Reset links expire, so request a new one if it no longer works.
Make sure you are using the email address you signed up with and that you confirmed it from our email - unconfirmed accounts cannot sign in. If you still cannot get in, reset your password, or email info@stayatspa.com. You do not need to sign in to cancel a booking: the cancellation link plus email verification is enough.
Yes. Email info@stayatspa.com and we will delete your account. Booking and transaction records that we must keep by law - Estonian accounting rules require business transaction records to be kept for seven years - are retained for that period.
Still need help?
Write to us with your booking number and what you need - we read every message.
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