Booking

Search for your dates and destination, open a hotel, choose a room and rate, and continue to checkout. There you enter the lead guest details, review the price, the cancellation policy and the terms, choose a payment method and pay. Once the payment is confirmed we create the reservation and email you a confirmation with your booking number.

No. You can book as a guest with just your contact details. An account is useful afterwards: signing in lets you see all your bookings in one place and cancel them yourself.

For the lead guest we need first and last name, email address, phone number and country. You can also add special requests. Please use the name that will be shown at check-in and an email address you can access - the confirmation and any verification codes are sent there.

Yes. Enter the person who will check in as the lead guest. Keep in mind that the confirmation email and the ability to manage or cancel the booking online are tied to the email address given at checkout, so use an address that the right person can access.

Right after your payment is confirmed. We create the reservation with the property immediately, show you a confirmation page with your booking number, and send a confirmation email with the stay details and the cancellation terms. A booking becomes binding once the payment is confirmed and we have sent that confirmation.

First check your spam or promotions folder. If there is still nothing after a short while, email info@stayatspa.com with the name and email used at checkout and the date and amount of the payment, and we will find the booking and resend the confirmation. Please do not pay a second time.

Before you pay we re-check the room and rate with the property. Rates can move while you browse, so if the total has changed we show you the previous and the updated total and ask you to accept the new amount before continuing. You are never charged an amount you have not accepted.

Rooms and rates come from live inventory and can sell out or change while you are browsing. When that happens we stop the booking before any payment and ask you to search the same stay again to see the current options.

Yes - there is a special requests field at checkout and we pass it to the property with your reservation. Requests are not part of the contract and cannot be guaranteed; the property fulfils them subject to availability on arrival.

Yes. You must be at least 18 years old and able to enter into a binding contract to make a booking.