Payment and prices

You can pay by card or by bank payment. Both run through our payment service provider, Montonio: you are redirected to their secure page, complete the payment there, and are returned to us with the confirmation.

The amount shown at checkout as “Total payable now” is charged in full when you book. There is no separate deposit and no payment on arrival for that amount. Charges the property collects separately - such as local or tourist taxes - are listed as “Pay at property”.

The online amount covers the room and the board type shown on the rate, plus any taxes included in the rate. It is the full price of your reservation - we do not add a separate booking or service fee at checkout. Extras you use at the property (meals outside the board type, treatments, minibar, parking) and mandatory local charges listed as “Pay at property” are paid on site.

Mandatory charges set by the property or local authorities - for example city or tourist tax, and in some cases resort fees - are not part of the online amount and are collected by the property during your stay. They are listed separately at checkout under “Pay at property”. Optional extras you order on site are also paid at the property.

They are shown before you book. Hotel pages have a “Taxes & fees” block and checkout repeats them under “Pay at property”, with the amount or percentage and how it is applied - per night, per stay, per person or per room.

We display and charge in euros (EUR). The amount you accept at checkout is exactly the amount taken from your card or bank account.

Not for the online amount: that is charged in euros. Amounts you pay directly at the property, such as local taxes or extras, may be charged in the local currency, and your bank's exchange rate and any card fees then apply.

Card and bank details are entered directly with our payment service provider and are processed by them - we never see or store your full card number. We only receive the payment result and a reference, which we match to your reservation.

No. If the payment does not complete, the booking is not created and no amount is taken. You can simply search again and repeat the booking. If your bank shows a pending amount and no confirmation from us arrived, contact us with the date and amount and we will check it.

It means we received your payment update and are still finalising the reservation. Do not pay again - check your email for the confirmation. If nothing arrives shortly, contact us at info@stayatspa.com and we will confirm the status for you.

In that rare case we do not keep your money. The payment is flagged for a refund and our team is alerted immediately; the refund is made back to the original payment method. You will see a message explaining this instead of a confirmation, and you can always email info@stayatspa.com with the payment details.

Your room is already paid through us, so the property does not need to charge you for it. Many properties still ask for a card or a deposit at check-in to cover local taxes and any extras you use on site - that is standard practice and separate from what you paid us.

Your confirmation email documents the booking, what you paid and the booking number. If you need an invoice - for example for a company or for reimbursement - email info@stayatspa.com with your booking number and the billing details, and we will send one.