Your stay

Check-in and check-out times are set by the property and shown in the “Good to know” section of the hotel page. If you will arrive late or need a later departure, add it as a special request at checkout - the property handles it subject to availability.

Add children and infants in the guest selector and rates are returned for that room occupancy. Each property sets its own age limits - the hotel page states up to what age a guest counts as a child and as an infant - and children may stay free, at a reduced rate or at an adult rate depending on the property. If your children's ages are close to a limit, or a cot is needed, email property before booking to confirm the terms with the property.

Yes. Adults-only properties, including those with a 16+ policy, are marked as such on the hotel page and in the room information, so you can see the restriction before booking.

The accommodation itself - its condition, facilities and on-site service - is the property's responsibility. We are responsible for operating the booking service with reasonable care. If something is wrong, contact us at info@stayatspa.com and we will take it up with the property. Your statutory consumer rights are not affected.

Tell the property first - most issues, like a room problem, are solved fastest on site. If it is not resolved, email info@stayatspa.com with your booking number and a description, ideally with photos, and we will take it up with the property on your behalf.