CHENEAUDIÈRE

Recent reviews

• 1.0
  M7488PRlauras2026-09-04

  Disappointed

  We are extremely disappointed with the way our situation was handled by this establishment, which nevertheless advertises a level of service and quality that leads one to expect a completely different sense of service and consideration for its guests. We had booked this experience with great enthusiasm during our vacation in the region. Unfortunately, less than 10 minutes from the establishment, our vehicle suffered a major engine breakdown. We were forced to stay put and have our car taken care of by a garage. This situation was obviously completely beyond our control and was already, in itself, very bad news and a major unforeseen event during our vacation. We contacted the establishment simply hoping for a minimum of understanding, or even a commercial gesture. What a disappointment to receive a categorical refusal, on the sole grounds that we had not purchased cancellation insurance, without any desire to find the slightest solution or to show understanding in the face of such an exceptional situation. We can understand that a cancellation policy exists and that it must be respected. On the other hand, we are much more surprised by the total lack of flexibility and consideration in a situation that absolutely did not result from a choice on our part. When one books a service at an establishment of this standing, one also expects a certain quality in customer relations and in the management of unforeseen events. Unfortunately, we had the feeling that only the financial aspect mattered, to the detriment of any human consideration. We are therefore very disappointed with this experience, which ultimately could not even take place, but especially with the response provided to our situation. It is precisely in these kinds of circumstances that one truly measures the quality of an establishment's customer service. A particularly disappointing experience, given the standing that the establishment wishes to convey.

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• 4.0
  BeatundMyriamS2026-08-16

  Potential for increase

  Very nicely located 5 star Spa R&C. The room ‘Les Jardins’ is modern, all digitally controlled and quiet. The room was clean and the staff were very friendly. We wanted to go to the spa, but turned around when we had to queue. Too late we read in the guest comments that the spa is open to day tourists... Wearing bathrobes in the hotel dining room is also an NO GO at an upscale R&C. La Cheneaudière clearly loses class and exclusivity when day tourists (who do bring in money) are admitted, and is unfair to hotel guests. Last comment: The exorbitant wine prices are more like an 18 point Gault & Millau restaurant.

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