Hotel Shibari - Restaurant & Cenote Club

Recent reviews

• 4.0
  silviapV162DI2026-08-17

  Nice atmosphere.

  Beautiful resort with a spectacular cenote. Our room had no problems, but our friends reported some issues like the TV, whirlpool, and shower that were never resolved. Breakfast has extras like espresso, yogurt, or pastries: these are only for an extra charge, and it is very limiting. Everything costs a lot. It seems it is not 100% operational. It had a nice gym, a swimming pool with a large hot tub, and a small yoga room.

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• 1.0
  Maps179838033922026-08-13

  Terrible anniversary

  We arrived at the hotel and were greeted by a very rude receptionist carolina Vazquez, She informed us that the room we had reserved was not available, so we were given another room without the cenote view we had booked. When we asked if there was another option, we were told that none of the rooms in the other buildings were operating. They even gave us a tour showing us that the decks of the other rooms were damaged and that the air conditioning was not working. We decided to stay in our room, but just two hours later we realized that the air conditioning was not working either. We immediately asked the hotel to fix it, but 24 hours later, it was still not working. We eventually went to reception and asked to be moved to another room.We were made to wait for **an entire hour**, without even being offered a bottle of water. This completely ruined our day, which was especially disappointing because it was our anniversary. To make matters worse, the same receptionist, who was extremely rude throughout the entire process, tried to force us to sign a document stating that we accepted a lower room category and that the hotel would not be responsible or provide any compensation. After an hour, we were finally given another room, but it was very small. When we arrived, the air conditioning was still not working properly, and there was no hot water. It is such a shame because the hotel itself is beautiful and has so much potential. Unfortunately, the experience was completely ruined by the lack of basic maintenance and, above all, by the terrible attitude and customer service of the receptionist. For a hotel of this level, especially when guests are celebrating a special occasion, I expected much better.

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• 4.0
  W9727ADsarahs2026-05-26

  Everything was excellent, until the end. Probably won't stay again.

  The hotel property is beautiful and well taken care of. We visited during slow season, so the restaurant, the cenote, spa and gym areas were all very quiet. We swam in the cenote every single day of our stay. Please be mindful to use the sunscreen and bug repellent that they provide. We spent a healthy amount of money on mezcalitas and beers at their bar and also ate at the restaurant every single day. Victor was a great server. Rosi and Elda helped us with a couples massage where they treated our sunburns-- they were great. The hotel is about 10 minutes walking distance from a GoMart where you can buy water, snacks and bottles of alcohol or cases of beer for a much more reasonable price and a farmacia within 5 minutes walking distance. There are also other restaurants within walking distance if you want to venture out a little bit. We also took the bikes out, which are included in the stay for hotel guests, and drove up to grab matcha lattes and smoothies one morning. The bikes are nice if you want to explore the hotel zone road (I wouldn't take the bikes out any further than the main road that the hotel is on) The hotel room has a mini bar area that was full of overpriced drinks. We decided that we were already spending so much money between the spa, the bar and the restaurant everyday- we could get our other needs at the GoMart and the pharmacy. As we were checking out, we were informing the front desk staff that we were so pleased with our stay that we were considering staying again within the next 6 months. As you're checking out, they ask if anything has been used from the minibar. We honestly answered them "No" because we got our needs from the GoMart- the hotel staff saw us every single day with our blue GoMart bag. We were waiting for our taxi driver when a man comes out with a small bottle of wine, claiming the seal had been broken and comparing it against another bottle of the same wine that had a closed seal. We had 4 people then looking at us with the "pay up" face. They claimed that WE opened this bottle, but the bottle wasn't even drunk from. We are friendly people, so we just paid for it to not cause any problems. Since we paid for it, we figure, let's taste it. It was the worst alcoholic drink we've ever tasted in our life, and this is not because we don't drink wine on occasion. It was genuinely the worst tasting drink we've ever had. We were so shocked by this, because we never EVER touched anything in the mini bar, and wine isn't even our drink of choice!! We went to Mexico to drink tequila and beer. We explained to them we didn't even drink wine and never touched this botte. This felt like just another tactic to squeeze out one last $50 out of us and really left us with a change of heart on returning to the hotel when we take our next vacation in January.

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