Hotel Shibari - Restaurant & Cenote Club

Recent reviews

• 5.0
  gustavorQ6261DX2026-10-04

  100% recommended!

  GREAT 360-degree experience at this hotel. We recommend it 100%. Staff attention, service, food, facilities, spaces… EVERYTHING! We are leaving very happy and looking forward to returning.

  View on Tripadvisor
• 4.0
  silviapV162DI2026-08-17

  Nice atmosphere.

  Beautiful resort with a spectacular cenote. Our room had no problems, but our friends reported some issues like the TV, whirlpool, and shower that were never resolved. Breakfast has extras like espresso, yogurt, or pastries: these are only for an extra charge, and it is very limiting. Everything costs a lot. It seems it is not 100% operational. It had a nice gym, a swimming pool with a large hot tub, and a small yoga room.

  View on Tripadvisor
• 1.0
  Maps179838033922026-08-13

  Terrible anniversary

  We arrived at the hotel and were greeted by a very rude receptionist carolina Vazquez, She informed us that the room we had reserved was not available, so we were given another room without the cenote view we had booked. When we asked if there was another option, we were told that none of the rooms in the other buildings were operating. They even gave us a tour showing us that the decks of the other rooms were damaged and that the air conditioning was not working. We decided to stay in our room, but just two hours later we realized that the air conditioning was not working either. We immediately asked the hotel to fix it, but 24 hours later, it was still not working. We eventually went to reception and asked to be moved to another room.We were made to wait for **an entire hour**, without even being offered a bottle of water. This completely ruined our day, which was especially disappointing because it was our anniversary. To make matters worse, the same receptionist, who was extremely rude throughout the entire process, tried to force us to sign a document stating that we accepted a lower room category and that the hotel would not be responsible or provide any compensation. After an hour, we were finally given another room, but it was very small. When we arrived, the air conditioning was still not working properly, and there was no hot water. It is such a shame because the hotel itself is beautiful and has so much potential. Unfortunately, the experience was completely ruined by the lack of basic maintenance and, above all, by the terrible attitude and customer service of the receptionist. For a hotel of this level, especially when guests are celebrating a special occasion, I expected much better.

  View on Tripadvisor