@Sandton Hotel

Recent reviews

• 1.0
  Passport459949000922026-09-08

  Rude staff

  Subject: Formal Complaint – Poor Service, Unsanitary Conditions & Rude Staff (Room 139, 4–8 September 2026)Dear Sandton Hotel Management and General Manager, I am writing to formally complain about the substandard service, poor facility conditions and unprofessional staff behaviour during my stay inRoom 139 from 4 September to 8 September 2026. The multiple issues below severely affected my stay and caused physical discomfort and great dissatisfaction: 1. Long check-in delay due to hotel system issues I arrived for check-in at 18:00 on 4 September. Your hotel’s system error caused mismatched guest information, resulting in a check-in process that lasted nearly one hour, bringing a very poor start to my stay. 2. Severe housekeeping delay resulting in physical discomfort After showering at 19:35 on 4 September, I urgently called housekeeping for a hair dryer. I followed up four times (19:35, 20:14, 20:35, 20:55) and stressed my urgent need to dry wet hair. The hair dryer was only delivered at 21:10, a 1.5-hour delay. My hair had already air-dried in the cold environment, and I subsequently suffered from a cold and headache due to this inefficient service. 3. Persistent foul odour in room and corridor Upon check-in, the bathroom in Room 139 had a strong foul smell. The unpleasant odour spread throughout the entire first-f 4. Extremely poor sound insulation The room had very weak sound insulation. I constantly heard noise from neighbouring rooms, including TV sounds and phone calls, which seriously disrupted my rest every day. 5. Rude staff unreasonably denied breakfast access On both 7 and 8 September, my friend and I wore standard long trousers and attempted to enter the hotel breakfast restaurant. The staff refused us entry with a rude, hostile attitude and ignored our reasonable explanations. This unprofessional and inappropriate treatment was extremely embarrassing. In summary, your hotel’s inadequate management, inefficient housekeeping, unqualified facilities and rude staff have resulted in a terrible stay experience. I request a formal written apology and reasonable compensation. Please conduct internal rectification to prevent similar issues for future guests. I look forward to your official response within 3 working days.

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• 5.0
  flavienbachabi2026-09-07

  Visiting family friends.

  The hotel well located - at the heart of Sandton, clean and quite. The offered was excellent service overall, and the personel.friendly and helpful.

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• 5.0
  siphiwehlongwane32026-08-26

  Mr Z Khumalo

  Absolutely good and convenient. Clean warm and good food and very happy, helpful and warm staff members

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