timafff2026-08-27
A magnificent hotel and an exceptional thalassotherapy center, but a full-board issue that spoiled part of the stay.
A magnificent hotel and an exceptional thalassotherapy center, but a full-board issue that spoiled part of the stay.
I wish to start with the many positive points, because there are really a lot of them.
The View Bouznika is a magnificent hotel. The gardens are incredibly well-maintained, everything is very clean, and there is a very pleasant scent throughout. The welcome is warm and, in general, I would like to emphasize that the hospitality of the Moroccan people is exceptional: kindness, human warmth, and availability, it is really very appreciable.
The rooms are very beautiful, clean, spacious, with a very large bed and all the French channels. The pool is also very pleasant: lounge chairs, mattresses, towels… everything is perfectly provided.
As for the beach, the hotel has a small private beach area, which is very appreciable.
Dining
I also want to mention the breakfast, which is truly exceptional: very good, very fresh, and with a lot of choices. It is a real pleasure to start the day this way.
For dining, the hotel offers several à la carte restaurants, including an Italian restaurant and a Spanish restaurant. The quality is there and the meals are very pleasant.
On the other hand, I found it a real shame that there is no restaurant offering authentic Moroccan cuisine in such a beautiful hotel.
Yet Morocco possesses exceptional cuisine, recognized as one of the best in the world. What a shame, in my eyes, to favor foreign specialties when one is precisely in a country whose gastronomy is so rich, renowned, and varied.
I would have really appreciated being able to enjoy a Moroccan restaurant within the hotel and discover or rediscover Moroccan specialties in their own country. In my opinion, that would have brought a real additional identity to this establishment.
Exceptional staff ❤️
I will not list all the names, because unfortunately I do not have them all in mind, but I really want to congratulate and thank all the hotel staff. From the front desk to the housekeepers, including the servers, everyone was up to the task.
A special shout-out to Leïla and Jihane, who listened to me and tried to do their best to find a solution to the problem I encountered during my stay. I sincerely thank them for their availability and kindness.
The problem concerning full board
I had purchased, with Thalasseo, a package including thalasso + overnight stays + full board.
And that is where I had a very bad surprise.
Once the stay was paid for and processed, I received the menu corresponding to my full board: an extremely light menu, which I had absolutely not requested.
When I am sold a package with "full board," I naturally deduce that it means breakfast, lunch, and dinner, with the possibility of choosing what I wish to eat within the framework of the package.
However, I was asked to add €250 to be able to benefit from a real meal including an appetizer, main course, and dessert.
I refused, since I had already paid for a package in which full board was clearly indicated.
I was then offered a credit of 250 dirhams per meal, with free water. The problem is that the meals cost about 200 to 320 dirhams, which ultimately does not leave much choice: to have a real meal, you practically had to add money.
I find this really unfortunate, because given the price I had paid for my stay, an arrangement could certainly have been found between Thalasseo and one of the hotel managers. I should specify that it was €250, while a night at this hotel costs about €400. I sincerely think that a commercial solution could have been found.
And above all, it ruined part of my stay.
I came to The View Bouznika to rest and enjoy my treatments. Instead of that, the first few days, I spent my time explaining my problem, negotiating, and reminding them that the fault did not come from me.
I had paid for a package with full board. I therefore did not see why I still had to pay money on site.
However, I would like to clarify that this problem absolutely does not call into question the kindness and professionalism of the hotel staff, who did what they could to help me.
The thalassotherapy: the best of the best ⭐️⭐️⭐️⭐️⭐️
And there, I really have to say: bravo!
I have already done several thalassotherapy sessions, but this one is truly exceptional. The treatments are of high quality, the staff is adorable, and everything is done to make you feel good.
A huge shout-out to Loubna for her massage: I completely fell asleep! 😂 It is definitely the first time that has happened to me during a massage.
Thanks also to Kaoutar, a great coach, always smiling and very pleasant.
Thanks to the girls at the front desk, as well as all the other people at the thalassotherapy center whom I did not mention. You are the best!
I also loved the spa, especially the scents and the atmosphere, which really invite you to relax.
In conclusion
I will therefore remember a magnificent hotel, a superb setting, quality dining, an exceptional breakfast, wonderful staff, and a truly top-notch thalassotherapy center.
My only major downside concerns the management of the full board with Thalasseo. In my opinion, this problem could have been resolved much more simply, and it is really a shame that a commercial issue could spoil part of a stay that, without that, would have been almost perfect.
And I sincerely hope that in the future, The View Bouznika will also offer authentic Moroccan cuisine, because in such a beautiful establishment in Morocco, it would be a real plus and a magnificent way to showcase the extraordinary richness of Moroccan gastronomy.
Thanks again to the entire team at The View Bouznika and the thalassotherapy center for your welcome, your kindness, and your professionalism. ❤️
