Woodford Bridge Country Club

Recent reviews

• 1.0
  Jellihead2026-10-01

  Never again...............

  On arrival, five hour drive, I was asked to sign a waiver which I was told was for parking the car, which I signed without reading. I was also asked for £100 deposit which was not mentioned at time of booking. This was not a good start. There was no WiFi in the main house. We were going out so I asked them to help me get the WiFi working as my mobile indicated a guest connection. The receptionist could not get a signal either. I also asked reception to let me have a copy of the documents that I signed the previous night, which they did. What I had actually signed was a Gym and Leisure Consent, which I was happy to sign. An Anti-Social Behaviour Policy, which I was also happy to sign. The Guest Registration Card, requesting the deposit of £100 did not specify this amount and this should have been sent along with the booking confirmation. What I did not consent to and still do not was the GDPR consent which can be read at hiltongranvacations.com/en/privacy-notice where it states that my personal information, will be kept by HGV Europe for three years after departure? Finally the Activity Consent Form & Media Authrorisation and Release which states: "I have read the following statement; I fully understand and voluntarily make the decision to participate or allow my child/ward to participate in the activity of m/my child's/ward's choice. By signing this form I confirm that I understand and accept the above and that I do not/my child/ward does not have any medical and/or physical conditions that would prohibit or hinder me/my child/ward from participating in any scheduled activity. I hereby agree to expressly assume and accept all risks of possible injury resulting from my participation my child/ward's participation in these activities." It then goes on to extend the liability to HGV Europe and affiliates, group companies, shareholders............etc etc., The next paragraph I find particularly disturbing. I also agree that you may tape and photograph me/mychild/ward and record my voice, conversation and sounds, including any performance of musical compositions during and in connection with my /child's/ward's appearance and that HGV Durope shall be the exclusive owner of the results and proceeds of such taping, phtography and recording wit the right, throughout the world, in an unlimited number of time in perpetuity, to copyright, to use and to license others to use, in any manner and in all media, all or any portion thereof or of a reproduction thereof. Obviously I only read all of the above after signing? After I had discovered that we had no WiFi the receptionist suggested that we go to the Leisure area where the reception was better? By this time I had read the above and declined. In addition to the above:- USB charger only worked in one of the sockets. Net curtains were yellow. The duvet cover had black marks on it. The bedsheets were covered in black fluff. There were dead flies around the window and live ones. The window frames were black. We were staying for three nights, there was only four sachets of tea and six plastic milk sachets. The rim in the toilet had dried faeces on it. There were several sticky marks in the bathroom, even though I tried to remove them. All in all, what I had hoped would be a pleasant stay was awful.

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• 1.0
  markjU9891JX2026-09-21

  Needs a Complete Revamp

  Initial Reception Booking in was excellent. We were moved rooms at our request to a bungalow. We initaiily arrived at 12noon and the room was ready as 3.30pm. However the room had issues and cupboards had mice droppings, we were moved again at about 8pm to another room. This also had issues with the electricty which was rectified by Maintenace. The room however was shabby and blinds were filthy and greasy, ourside the patio was unusable due to broken guttering and a downpipe. A formal complaint was made and the Resort manage visited the lodge apologised fot the issues with the previous room amd stated he would ensure the blinds would be cleaned or replaced and the leaking pipe issue rectified. He stated that refurbishmnets were underway but were behind schedule. On return the pipe had been fixed but the blinds not cleaned. The cleaning superviser Sarah stated they had been cleaned as best they could be. I myself was able to remove some grease and dust with my finger so spoke to the Resort manager who was offsite and he dispatched the Head of Maintenance and the cleaning supervisor who agreed they had not been cleaned. Maintenace cleaned the blinds and they were spotless. This resort is shabby and needs a total refurbish, curtains were torn, carpets frayed and lifting at the edges, outside all buildings are weather worn with peeling paint. The resort does not have a restaurant which is explained however it advertises a Bar and a Night Club neither which are avaiable apart from a pop up bar in an unsuitable locaction ( a games room full of equipment in the pool complex.) This is definetly not a Gold Crown Resort and I would not visit or recommend this resort.

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• 5.0
  carolsH7268MC2026-09-15

  Wonderful relaxing escape with a good nights sleep in comfy bed.

  A wonderful, relaxing break. The leisure options are great and the staff are so friendly. We stayed in a one bedroom apartment which was well equipped, clean and very comfortable. Little extras such as hand wash and lotion in bathroom and washing up liquid in kitchen were a bonus. Everything you need to unwind and thoughtful little touches appreciated

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